Warranty

In order to ensure maximum customer satisfaction, Authorized Sherbourn Dealers are, with only rare exception, prohibited from selling our products by telephone, mail, or over the internet. Before purchasing any Sherbourn product over the Internet or by telephone or mail order, be certain to check with Sherbourn to verify that the seller is an Authorized Sherbourn Dealer, because Sherbourn products which are purchased from anyone other than an Authorized Sherbourn Dealer are expressly excluded from Sherbourn's warranties.

We urge you not to make the mistake of buying from someone who has chosen not to meet our qualifications, and in so doing, run the risk of being sold a product for which you will have no warranty protection.

If you have any questions about our warranty policy, please contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Technical Support 

To reach us by phone, please call (978) 663-7385 between the hours of 9 a.m. and 5 P.M. EST. To reach us by the web, This e-mail address is being protected from spambots. You need JavaScript enabled to view it directly with your technical support issue. We try to respond to each request promptly.

RS-232 and IR Codes

Check the Remote Codes page for downloadable codes.